@mohammedomerahmed·IT Technical Support & System Administrator
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In my words
IT Technical Support & System Administrator
Mohammed Omer Ahmed is a highly experienced IT Technical Support and System Administrator with over 10 years of expertise in the UAE and Sudan. He possesses strong skills in diagnosing and resolving technical issues, managing service desk operations, and supporting IT infrastructure in educational and corporate environments. Known for his excellent communication, problem-solving abilities, and dependability, he effectively manages hardware, software, network systems, and user support to ensure smooth IT operations.
Bullet résuméI pulled these bullets from what's on file—purely optional if you'd rather skim than chat with me.
Skills
Active Directory (AD) AdministrationIncident ManagementIncident ResponseCCTV (Closed-Circuit Television)
Remote Support Tools
Network Support
IT Asset Management
Hardware & Software Troubleshooting
Printer & Peripheral Management
Customer Service & Communication
Experience
IT Support Specialist
Ministry of Education (MOE) Abu Dhabi
Delivered comprehensive IT support across multiple school campuses, ensuring smooth operation of educational technology.
Diagnosed and resolved hardware, software, and network issues, minimizing downtime.
Installed, configured, and maintained desktops, laptops, printers, projectors, smart boards, and interactive whiteboards.
Supported and maintained wired and wireless network infrastructure.
Administered user accounts, permissions, and group policies using Active Directory and Azure AD.
Provided end-to-end printer management and troubleshooting.
Participated in planning and deployment of new IT projects and upgrades.
Ensured compliance with IT policies, data protection, and cybersecurity standards.
IT Officer
ADCOOP (UAE)
Diagnosed and resolved hardware, software, and network issues.
Supported user devices including laptops, cash registers, printers, and reading devices.
Basic understanding of networking principles, protocols, and troubleshooting.
Administration Officer
General Authority for Livestock Research (Sudan)
Verified construction documentation to meet client requirements.
Evaluated project requirements to identify and mitigate risks.
Designed and installed networks and CCTV security systems.
IT Engineer
Mab Technology
Prepared, installed, and configured Windows images on end-user workstations.
Maintained records of technical activities.
Managed applications, network configurations, and peripherals.
Education
Bachelor of Electronic Engineering (Telecommunication)