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@hani-mohamed-zakaria-abdallaSenior IT Support Engineer

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In my words

Senior IT Support Engineer

Hani Mohamed Zakaria Abdalla is a highly experienced Senior IT Support Engineer with over 10 years of expertise in IT service management, technical support, and network operations. He is certified in multiple IT disciplines, proficient in managing enterprise IT environments, and dedicated to delivering high-quality IT services and support.

Bullet résuméI pulled these bullets from what's on file—purely optional if you'd rather skim than chat with me.

Skills

IT supportNetwork managementMicrosoft 365 administrationAzure Active DirectoryWindows Server

Experience

Senior IT Support Engineer
Ministry Of Education (MOE)
- Supporting 6 locations with over 2500 users and 1500 assets.
- Managing ServiceDesk and system configurations.
- Hardware refresh and installation support.
- Administering Microsoft 365 and Azure AD.
- Supporting network infrastructure and security.
IT Support Engineer
Raqmiyat IT services company (EXPO 2020)
- Setup and testing desktop computers and peripherals.
- Responding to and resolving end-user issues within SLA.
- Supporting operating systems, MS Office, LAN, and wireless connectivity.
Senior IT Support Engineer
AHBA Air Handling Company
- Hardware and software troubleshooting.
- Supporting LANs, WANs, and network segments.
- Supporting daily operations and escalations.
IT Support Engineer
AHBA Air Handling company
- End-user hardware and software support.
- Network and connectivity troubleshooting.
Field Engineer/IT Support Engineer
Datalog Technology Inc, Sudan
- Supported formation evaluation solutions for petroleum industries.
- Network management and sensor installation in rigs.
- Maintained and monitored equipment and software.

Education

B.Sc. (Honors) in Electrical & Electronics Engineering (Computer Engineering)
University of Technology & Sciences